Return, Replacement & Exchange (Reason) | Return, Replacement & Exchange (Possibility) | Return Condition |
---|---|---|
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product. |
Yes |
Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed. |
You have changed your mind |
Only in certain conditions. You have a right to return a product within fifteen (15) days of receipt of shipment. |
Fashion. open packaging accepted if the product(s) still has the original tags All other Categories. Only unbroken original packages including all accessories. Non-returnable Products. Refer to product list in clause 4.2 |
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
Product Category | Product Types | Max. Repair Time | Max. Number of Repairs before Replacement/Refund | Action if Repair Not Possible/ Max. Number of Repairs Completed |
---|---|---|---|---|
Electronics |
Mobiles |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
Laptops / Tablets |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Cameras |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Audio/Video |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Appliances |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Electronic Accessories |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Video Games (Consoles) |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Fashion |
Watches |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
Toys, Kids & Baby |
Baby Gear |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
Toys |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Sports & Outdoors Fitness Equipment |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |
|
Health & Beauty Electric Personal Care |
14 days from reception in our repair centre |
3 |
Replacement if available, otherwise refund |