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noon Warranty Policy

noon's warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product. On selected products and in instances where noon is considered the seller, warranty repairs will be carried out at noon's authorized service centres. In instances where a product is bought through a seller that is not noon, the terms of the respective seller’s warranty will apply.

Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits. In the case of a refund, the customer must return all the accessories of the product. Otherwise, the amount of any missing item will be deducted from the amount of the product.

In cases where noon are considered the seller, a twelve (12) month warranty will be provided for eligible items purchased within Egypt. Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full.

To avail of warranty services if a defect occurs in your product within the valid warranty period, please send a message with an attached picture of your product to the noon customer service e-mail: care@noon.com. Noon shall contact you within 24 hours to validate the claim and to set a time for collection. Once collected and approved by noon, the product shall be sent for repair at the service center and returned back to you within 21 working days.

The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, noon will not be responsible for the same and the claimed item will be returned to the customer without servicing.

Seller Warranty Duration Number of Claims per Product*
noon 12 months (Egypt) 3
Third Party Please refer to third party warranty terms Please refer to third party warranty terms
*Protected during warranty period

By submitting your product for repair, you consent to noon and/or a third party repairing your product and you provide permission for your contact details to be used in connection with the repair service. For further details relating to warranties, please see the Terms of Sale located on the website.