Shop Bold - Paperback online in Dubai, Abu Dhabi and all UAE

Bold - Paperback

Was:AED 111.00

Now:AED 98.00(Inclusive of VAT)

Saving:AED 13.0011% Off

Deliver to Dubai

Delivered by Tue, Sep 22when you order in 0 hrs 56 mins

At seller's warehouse; usually ships slower than express items. Learn more

Sold byBooksmart

Always In Stock
Ships On Time
How are the scores calculated?

A seller must receive a minimum number of orders over the past 3 months to be rated.

What does Always In Stock mean?

A seller with a 100% “Always In Stock” score, will always have stock to fulfill your order, meaning your orders will not be cancelled due to stock shortage.

What does Ships On Time mean?

A seller with a 100% “Ships On Time” score, will always ship your orders on time, meaning you will not face any delays and will always get your orders on the promised date.

What is Seller Reviews?

Customers who purchased from this seller can leave a rating. This is calculated by getting the average of the total number of ratings. A seller with a five star rating is a top rated seller.

  • returnable
    FREE RETURNSGet free returns on eligible items
  • freeshipping
    TRUSTED SHIPPINGFree shipping when you spend AED 100 and above on express items
  • doorstep
    CONTACTLESS DELIVERYYour delivery will be left at your door, valid on prepaid orders only.


About the AuthorShaun Smith is founder and partner in the consulting firm Smith+Co which works with brands around the world. A thought leader on the subject of customer experience strategy, he has appeared often on CNBC's "Ask the Expert" program. Andy Milligan is a consultant on brand and business culture. For almost 20 years he has advised major organizations on strategies for brand building, customer experience and internal culture.
Author 1Shaun Smith
Author 2Andy Milligan
Editorial Review"The best way to create a WOW experience for customers is to first create a WOW experience for employees. This book can inspire both." - Tony Hsieh, CEO of Zappos and author of Delivering Happiness "Smith and Milligan have written a masterful blueprint for success using a combination of courageous examples coupled with powerful insights. A must read." - Chip R. Bell, co-author of Take Their Breath Away "This book sets a new direction for customer experience. The brands featured are thinking big about changing the landscape of their industries by creating dramatically different customer experiences." -Bernd Schmitt, CEO of The EX Group and author of Customer Experience Management (2003) and Big Think Strategy (2007)
Number of Pages336
Publication Date15/05/2011

Bold - Paperback

Cart Total

AED 0.00