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High-Tech, High-Touch Customer Service - Hardcover

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Specifications

AuthorMicah Solomon
LanguageEnglish
PublisherAmacom
Publication Date23/05/2012
Editorial Review STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service, business success, and the twin importance of people and technology." Jonathan Feldman, Contributing Editor, Information Week: "In High-Tech, High-Touch Customer Service, Micah Solomon, better than anybody I've seen, illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech-enabled business success." "Micah Solomon takes on one of the stickiest questions in business today--how to navigate the ever-changing landscape of technology without losing the soul of the cus­tomer experience--and explains it with great savvy. High-Tech, High-Touch Customer Service is a must read." -- Jay Coldren, Vice President, Marriott
About the AuthorMICAH SOLOMON, a successful entrepreneur and business leader, is a top keynote speaker and consultant on customer service, sales, and marketing issues, the customer experience, and company culture for our digitally connected times. He co-authored the bestselling Exceptional Service, Exceptional Profit and his expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes, NBC and ABC television programming, and elsewhere.
Number of Pages208
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High-Tech, High-Touch Customer Service - Hardcover

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