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Hug Your People - Paperback

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About the AuthorJack Mitchell is Chairman of the Mitchells Family of Stores (Mitchells/Richards/Marshs and Wilkes Bashford), a three-generation family business that operates men's and women's specialty stores in Connecticut, New York and California that are nationally renowned for their personal service touches and strong relationships. Jack himself has been recognized as one of the top ten retail visionaries of his time by the Daily News Record, one of the most widely read retail trade publications in the country. After completing a B.A. at Wesleyan University in 1961 and an M.A. at the University of California-Berkeley, Jack joined the family business, Ed Mitchell, Inc., which was founded by his parents, Ed and Norma, and later became Mitchells of Westport. In 1995, Mitchells acquired Richards, the leading men's clothing store in Greenwich, Connecticut, and in 2006, added Marshs of Huntington, Long Island, to the group. In December of 2009, they also proudly acquired Wilkes Bashford in San Francisco and Palo Alto, California. Under his leadership, the Mitchells Family of Stores have become well known for employee engagement and longevity and providing exceptional customer service and high quality merchandise in an exciting, friendly, and visually dynamic atmosphere. Jack is an active leader on the floor listening and learning along side his brother Bill, wife Linda, his three sons and three nephews. In 2003, Jack Mitchell launched a "second career" as a speaker and author. His first book, Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results, was a Wall Street Journal best seller and received rave reviews in the New York Times. In addition, it was endorsed by Warren Buffet on the cover with the following quote: "It's a gem. I wish everyone at Berkshire would follow his advice - we would own the world." In 2008, Jack published his second book, Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results where he illustrates a business blueprint to personalize relationships to drive success and achieve greater satisfaction at work. Jack has become known as a passionate enthusiastic public speaker, keynoting at over 200 events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, and Harvard University addressing audiences of all sizes and reaching over 50,000 people globally with Hug Your Customers/Hug Your People presentations. Jack has appeared on The NBC Today Show, and Kudlow & Cramer TV show as well as numerous radio interviews and online and print articles. Jack has been quoted in national magazines as a customer service and management leadership expert. In April 2005, INC Magazine listed Jack as one of the 26 Entrepreneurs We Love. Jack shares with his family a number of Community leadership Awards from the Anti-Defamation league, The Menswear Division of UJA-Federation of New York, and Sacred Heart University. Jack is on the Yale Cancer Board, Greenwich Hospital Board of Trustees, and is an Executive in Residence at the Columbia University School of Business.
Author 1Jack Mitchell
Book DescriptionToday, when social networking is the hottest buzz word and 'relationships' are things that can happen virtually, top CEO and inspirational speaker Jack Mitchell is totally committed to bringing back the human connection in our businesses and our lives. Now, in "Hug Your People", Jack shares his 5-step plan for creating a winning team...Be nice - because how you treat one another is as important as how you treat your customers...Learn to trust - it's a crucial part of building strong working relationships. Instil pride in your team and the work they do; give them all the 'tools' they need to do their jobs well...Try to include your team in decision-making processes; you can't do it alone, so reach out for their input...Generously recognize the contributions made and celebrate victories, big and small, because they all count ...Simple, unpretentious and fun, "Hug Your People" is a morale-boosting blueprint for success. With its blend of anecdotes and practical advice it will inspire you to build an energized, focused team - the type of team that is at the heart of every great organization.
Editorial Review"Totally inspiring...This book will help you become a better leader and make you a better person..." -- Howard Behar, author and director of Starbucks "If you want to run a business, but hate corporate culture, this book is the one to read. Here's somebody whose advice you can use." -- Paul Newman, actor and businessman How simple ideas, put into practice, will let your employees know how much you value them." -- Ken Blanchard, coauthor, The One Minute Manager "Jack Mitchell is the grand master at motivating and inspiring employees to perform brilliantly" -- Richard J. Harrington, President and CEO, The Thomson Corporation
PublisherBantam Books

Hug Your People - Paperback

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