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Retail Marketing Strategy: Delivering Shopper Delight Paperback

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AuthorConstant Berkhout
LanguageEnglish
PublisherKogan Page Ltd
Publication Date28/Nov/15
Book DescriptionBasing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone. Outlining the five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, Retail Marketing Strategy answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level. If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
Editorial ReviewShopper marketing and category management are made very accessible with this clear guide that is well underpinned through numerous illustrations and experiments, both from literature as well as from the author's own wide experience...I particularly enjoyed the suggestion to move from gut feel to fact-based decision making, and from (easy) pilots and experiments to (more advanced) big data analyses.--Jeroen Van de Broek "Director, Category Management, Maxeda DIY Group " "Constant has written a book that will be indispensable to both in-retail professionals at all levels and to their suppliers... There is an admirable wealth of detail from a range of industries and from many continents." --Andrew Seth, former CEO of Lever Brothers UK "and co-author of "The Grocers" " "In this eminently readable book, Berkhout skilfully combines academic research and his own vast experience in retail marketing to provide a wealth of actionable insights for retail marketers. Retail marketers should heed his call to augment intuition with data to make fact-driven decisions." --Jan-Benedict E M Steenkamp "Massey Distinguished Professor of Marketing, UNC-Chapel Hill " "Retail Marketing Strategy is a great handbook for the marketing professionals in the industry. It clearly outlines what strategies can be applied by retailers and manufacturers to make their shoppers happy, a concept that is often overlooked in the marketing mix. The passion of the author and his practical experience in retail marketing and shopper insights truly make this an invaluable read." --Marc Schroeder, SVP "Global Nutrition Group, PepsiCo " "An accessible must-read for every professional in food and non-food retail, and everybody who wants to gain an in-depth contemporary understanding of shopper behaviour. This book provides all the needed insights to serve customers even better, create more shopper happiness and thus sell more, leading to a better and improved business tomorrow!" --Hans van der Heyden, Vice President "GrandVision " "[E]xplains why and how to operate in multiple channels and to consider the emotional and experiential needs of consumers (who are not as rational and price-driven as retailers think they are). Important scientific studies and principles are illustrated with excellent examples from Constant's extensive retail experience. This book enables retailers to make data-driven decisions and thus catch up, and even surpass the current leaders in their field." --Koen Pauwels, Professor of Marketing at Ozyegin University "and Honorary Professor at University of Groningen " "Drawing on both academic research and his own extensive experience Constant has succeeded in demystifying the science of category management by focusing on the art of making shoppers happy." --Tobias Wasmuht, Retail and Marketing Director "SPAR International " "Constant Berkhout does a great job dispelling many myths that exist around shopping behaviour that everyone assumes are fact. The book comes to life with many real-world examples from across retailers and categories that can be easily applied to your own business, whether you are a retailer or a manufacturer. It gets your mind thinking about what could I or my company do differently to influence the shopper and drive better results? ." --Bob Nolan, Senior VP of Insights & Analytics "ConAgra Foods "" ""Retail Marketing Strategy" is a great handbook for the marketing professionals in the industry. It clearly outlines what strategies can be applied by retailers and manufacturers to make their shoppers happy, a concept that is often overlooked in the marketing mix. The passion of the author and his practical experience in retail marketing and shopper insights truly make this an invaluable read." --Marc Schroeder, SVP "Global Nutrition Group, PepsiCo "
About the AuthorConstant Berkhout is a passionate practitioner of retail marketing and shopper insights. As Founder and Owner of Rijnbrug Advies, a consultancy based in the Netherlands, and based on more than twenty years' experience at major companies including Ahold, De Boer Winkelbedrijven, Kraft Foods, Gillette/P&G and PepsiCo, he develops new ways to grow retail categories and connect with the shopper for a diverse range of food, non-food and supplier clients.
Number of Pages296
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