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Serve them Right - Paperback

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AuthorKate Dickens
PublisherMotivate Publishing
Publication Date1999
Book DescriptionServe Them Right provides user-friendly advice on how to develop excellent customer-care skills within a multicultural workforce, leaving the customer not only satisfied, but also enthused. It focuses on practical issues that affect all service-oriented organizations “ whether it is a small or multinational enterprise “ demonstrating a typical customer care campaign and providing guidance on how to set benchmarks that everyone in customer service can achieve.

Serve them Right - Paperback

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