Shop The New Gold Standard Hardcover online in Dubai, Abu Dhabi and all UAE

The New Gold Standard Hardcover

Was:AED 86.25

Now:AED 69.00(Inclusive of VAT)

Saving:AED 17.2520% Off


1 other offer fromAED 70.00

View All Offers

2 Offers Available

  • AED 69.00AED 8620% Off

    Order in the next 0 hrs 42 mins and receive it by Mon, Dec 23

    Sold by Bookfalcons

  • AED 70.00AED 8517% Off

    Order in the next 0 hrs 42 mins and receive it by Sat, Dec 21

    Sold by ParajVansh

Enjoy hassle free returns with this offer.

  • Trusted ShippingFree shipping when you spend 100 AED and above
  • Easy ReturnsFree returns on eligible items so you can shop with ease
  • Secure ShoppingYour data is always protected


AuthorJoseph Michelli
PublisherMcGraw-Hill Education - Europe
Publication Date8/1/2008
Author 2Charles Bosworth Jr
Book DescriptionDiscover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
About the AuthorJoseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBCs On the Money.
Number of Pages304

The New Gold Standard Hardcover

Cart Total

AED 0.00