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noon Warranty Policy

About the warranty Policy (KSA):

  1. All electronics devices sold on noon.com have a 2-year warranty (Manufacturer’s guarantee) except for accessories.

  2. Excluding Apple products (Accessories warranty: 1 year), other electronic device accessories are subject to a six (6) months warranty starting from the delivery date. Warranty of the item begins from the product delivery date.

  3. The address provided during the Warranty claim request will be registered as the pick up and delivery address for the claimed item. This cannot be modified.

  4. Warranty services provided by sellers other than noon, are not the responsibility of noon. This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern.

  5. The original invoice is required to verify the serial number and validate the warranty period you can benefit from warranty services. If the device was delivered to you along with a warranty card, you must provide it in order to proceed with the claim.

  6. In cases where Noon provides pick up and drop off(In Noon serviceable areas) as an additional service (Free of cost), the warranty repair period would be as follows -

    Item picked to item delivered to service center /Seller 6 working days
    Repair/servicing time for seller/service center 14 working days
    Post repair delivery from service center /seller to customer 5 working days

  7. A repair or replacement under the terms of this warranty does not provide the right to an extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In case there is a delay in sourcing the spare parts, the repair cycle or manufacturing defect, you will be entitled to a temporary product (or item price ÷ 400 x the delayed days of the device’s value) *.

  8. If your item can't be repaired but is still under the manufacturer's warranty, You will be eligible for a replacement or a refund after deducting the usage value and missing accessories in the cases that are qualified under the rules and regulations of the Ministry of Commerce and Industry **.

  9. The lifecycle of devices may differ from one another and customers can review the device manual or contact the manufacturer for more details.

  10. Some service centers policy might be applied in the warranty claim in which they will ask you to pay an amount for the item that is Out of warranty and you have rejected the repair price.

  11. Warranty doesn't cover the damage caused by accident, abuse, misuse, liquid contact, or other external cause.

  12. The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, noon will not be responsible for the same and the claimed item will be returned to the customer without servicing.

Delivery Service:

  1. The Delivery Service requires 4 to 7 working days. This time period is not counted within the repair period.
  2. Customers have the right to directly approach warranty service providers even if the Delivery Service is available for their products and noon.com can provide the contact details of the warranty service provider as well as the device’s work order number so that customers can follow up with the warranty service provider directly and submit their requests if any.

*The Pickup and Delivery Service is not considered as a repair procedure and not counted within the repair period.

**Usage value and depreciation are calculated at 5% for each month that passes from the date of purchase given that their value does not exceed 80% of the product’s value.

Warranty Providers:

  1. The device’s warranty is provided by the manufacturer or their authorized service provider and it is subjected to the warranty policies of the manufacturer, which can be found on the user manual or the official website of the manufacturer. To request for warranty services, customer must contact manufacturers or their authorized service center directly as per the rules and regulations.
  2. Warranty services provided by the authorized service center are not the responsibility of Noon. This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern.
  3. Noon provides its own warranty on some devices in order to ensure the highest quality of service. Customers can contact us for more information.

The warranty shall only apply to products purchased within the Kingdom of Saudi Arabia (the "Territory"). Replacement and repaired products or parts will only be shipped to addresses within the Territory, and refunds shall only be credited to accounts located within the Territory.

In case the customer rejects to receive the product after processing the warranty claim, the product will be stored in noon’s warehouse for a maximum period of thirty (30) calendar days after which the customer will not be eligible to request for a return of the product.

Note: Please always keep the item’s original box to claim warranty as per SVCs policies.

FAQ
How can I raise a new warranty claim?

Please go to your profile -> Warranty Claims and chose the item which you want to raise a new claim for it.

What if I can't find the item?
  1. Go to my orders and make sure that the item is showing there.

  2. If you can see it yet you are not able to raise the new claim for it, then please reach us to support you and raise the claim on your behalf.

What is the expected time to return my item?

25 working days from the date of picking the product until dispatch.

What if you exceeded the 25 working days?

We are working to return your item within this period, yet if we exceeded the 25 working days, You will be compensated as per MCI law (the item price ÷ 400 x the delay days) and it will be added to your Noon Wallet.

What is the process you are following?
  1. if The device’s warranty is provided by the manufacturer or their authorized service provider and it is subjected to the warranty policies of the manufacturer, which can be found on the user manual or the official website of the manufacturer. To request warranty services, customer must contact manufacturers or their authorized service centre directly as per the rules and regulations.

  2. Noon provides its own warranty on some devices in order to ensure the highest quality of service. Customers can contact us for more information.

I have received the item back but am not sure what is the fix you have applied?

You will always receive a technical report over your email to inform you about the service status.

I am facing an issue with my device but you return it with no fault found.

We send the devices for an authorized service center, please check your email and you will find the technical report which will explain the reason for this.

How many times can I raise a claim for the same device?

You can raise up to 3 claims for each issue type.

Do I have to pay for anything for the warranty service?

We will be picking up your device and send it back to you, yet the policy of some service centers might be applied in which they will ask you to pay an amount for the item that are Out of warranty and you have rejected the repair price.

Do you send or notify me of the device update?

Yes, you will be receiving SMSs and emails for the status update.

I have sent you my device to you but I need my device back even if it's not ready yet.

Once we send the device for the service center we won't be able to return it back before they issue their report and get the item ready for pick up.

I have a nearby service center and I want to give them my device instead of sending it to you.

Yes, this is applicable.

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