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| Publisher | Van Haren Publishing BV |
| ISBN 13 | 9789087531140 |
| ISBN 10 | 9087531141 |
| Author | David Smith |
| Book Format | Paperback |
| Language | English |
| Book Description | A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. |
| Publication Date | 2008-09-01 |
| Number of Pages | 1 pages |
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