| About the Author | Neil Farmer started his consultancy career in 1981 when he joined the ground-breaking IT research and consultancy firm Butler Cox. From 1988 to 1996, he founded and headed one of the UK's top change research groups - the Farringdon Forum Club. During this period, he carried out extensive research into business change, becoming increasingly focused on a single profound question - why does so much business change fail? He is author of 'Total Business Design' published by John Wiley & Sons in 1996. Neil is a leading, innovative business change consultant, he is the consultant you rely on when business change becomes challenging. His clients include large Business Process Outsourcing suppliers (Siemens Business Services, BT and Xchanging) as well as household names such as Nationwide Building Society, National Savings, Liverpool City Council, Lloyds of London and Friends Provident. In late 2009 Informal Networks Limited (which Neil co-founded) joined Professor Karen Stephenson www.netform.com to offer a joint service in harnessing the power of informal networks. |
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