If you can't use the charge and headphones at the same time
1. Please make sure you used the original PD adapter and original PD charging cable. Replace the original PD adapter and charging cable and try again.
2. Reset your device.
3. Please tell us if you still having issues, we will do our best to help you within 24 hours.
Compatible With (Not a complete list):
√ Samsung Galaxy Note 10/Note 10+/Note 20/Note 20 Ultra
√ Samsung Galaxy S20/S21 Ultra/S20/S20+/S20 Ultra/S21/S21+/S21 Ultra/S20 FE/S21FE
√ Google: Google Pixel 5/4/4XL/3/3 XL/ 2/ 2XL, Nexus
√ HUAWEI P20 / P20 Pro / P30 Pro / P40 HUAWEI Nova 5 / Nova 5 Pro,HUAWEI Mate 10 Pro / Mate 20 / Mate 20X / Mate 20 Pro / Mate 30 Pro
√ Laptop: iPad Pro 2018/2020/2021, Macbook Pro 2019, Google Chrome Pixelbook, and more
√ Essential Phone
√ and more USB Type C devices