| Book Description | Governments across the world are pursuing reform in an effort to improve public services. But have these reforms actually led to improvements in services? Evaluating Public Management Reforms develops a framework for a theory-based evaluation of reforms, and then uses this framework to assess the impact of new arrangements for public service delivery in the UK. This book:* identifies the conceptual and practical problems of finding clear criteria for evaluating reforms,* focuses on the shifts in public management towards markets and competition, towards the publication of performance indicators, and from larger to smaller organizations |
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