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| Publisher | John Wiley And Sons Ltd |
| Book Format | Paperback |
| Book Description | Ready To Start Solving Business Challenges With CRM (Customer Relationship Management) Software? Interested In The Latest Enhancements And Updates To Salesforce? Salesforce For Dummies, 3rd Edition, Has Just What You Need! Salesforce Is Like An Assistant For Your Sales, Customer Service, And Marketing Efforts - One That Never Takes A Day Off And Never Asks For A Raise. Because It's An Internet Service, You Sign Up And Log In Through A Browser, And It's Immediately Available. Salesforce For Dummies, 3rd Edition Shows You How To Choose The Right Edition Of Salesforce And Then How To Use It To: * Prospect, Manage Accounts, Develop Contacts, And Calculate Forecasts * Manage Your Customers And Your Teams, And Close More Business * Analyze, Migrate, And Maintain Your Data * Track And Resolve Customer Service Issues * Generate And Pursue More Sales Leads And Boost Your Revenue * Use Salesforce With Google AdWords And Manage Your Internet Marketing * Integrate Salesforce With ERP Applications For Greater Value * Make Sales Data Available To Sales Reps, Managers, And Executives * Follow The Sales Process From Lead To Close And See How To Maximize Your Productivity You Already Know How Competitive Business Is Today, So There's No Time To Lose! Salesforce For Dummies, 3rd Edition Gets You Going With This All-Important CRM Technology Right Away. Note: CD-ROM/DVD And Other Supplementary Materials Are Not Included As Part Of EBook File. |
| Edition Number | 3 |
| Number of Pages | 408 |
| Author | Liz Kao, Tom Wong |
| Language | English |
| About the Author | Tom Wong claims he is the number one fan of Salesforce. He keeps a picture of the Web site on his desktop and a Team Edition football in his car. He sends his wife Salesforce meeting invitations. His friends say he can't talk about anything else. Prior to writing the fi rst edition, Tom was vice president in charge of CRM solutions for Theikos, a leading salesforce partner. And before then, he held several senior management positions at Gomez, another satisfi ed salesforce customer. He is a certifi ed salesforce partner and has been involved in over thirty implementations impacting thousand of users. Tom currently works for salesforce as Vice President, Dreamforce, where he gets to travel the world to bring together Salesforce customers, partners, employees, and other fans, to learn about the amazing new Saleforce features popping up to help you be successful with your business. He has an amazing and highly patient wife; a son who is a talented drummer; and a daughter aspiring to be a ballerina. They try not to discuss salesforce. Liz Kao was an enthusiastic early adopter of the software-as-service (SaaS) model and has been a Salesforce user since 1999. Through the years, she has played both in-house and consultant roles at salesforce As a salesforce consultant and a member of salesforce Professional Services team, Liz implemented dozens of CRM solutions for companies of all sizes across a variety of industries, including a Salesforce-native purchase requisition system used by salesforce own Global Marketing division. She developed more than a third of the applications created by salesforce for the debut of its AppExchange directory, the fi rst online service for sharing on-demand applications. Her insights for new administrators are shared with thousands of visitors to salesforce best practices Web site, successforce. A veteran of the enterprise software industry, Liz lives in San Francisco and has worked at Oracle, NetSuite, and salesforce in marketing, product marketing, product management, sales, and professional services. In addition to writing about Salesforce and the AppExchange, she advises non-profi ts and SaaS startups on a variety of product needs. In her spare time, she searches for undiscovered culinary delights, and enjoys the natural surroundings of the Bay Area. |
| Publication Date | 15-Sep-08 |
