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| Publisher | Thorogood |
| ISBN 13 | 9781854182784 |
| ISBN 10 | 1854182781 |
| Author | Graham Roberts-Phelps |
| Book Format | - Paperback |
| Language | English |
| Book Description | Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone. |
| About the Author | Graham Roberts-Phelps is an international specialist consultant in business and personal development, sharing his ideas and insights with thousands of people and organizations every year. With an extensive background in management and business development, Graham works with organisations of many different types and sizes. |
| Publication Date | 01/05/2004 |
| Number of Pages | 209 |
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